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CUSTOMER SERVICE |
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TECHNICAL SERVICE |
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 Did you know that Creative Presentations is an authorized regional service center for both InFocus and Sharp?
Have a service question right now? Give us a call at 1-800-444-2480, troubleshoot around the clock by viewing our Service FAQs or you can email our Service Department. We also offer our Request for Return or Repair Form online if your unit requires special attention. Simply take a few minutes to fill out this form and we will be in contact with you.
You can also check our troubleshooter for online assistance. We also offer links to our manufacturer’s tech service centers.
Coming up on the end of your warranty? We cannot express strongly enough the importance of protecting your equipment with an extended warranty! Take a look at the incredible benefits…
Warranties
Count the costs! Repairs on an unwarranted projectors could be up to:
$200 to diagnose your equipment
$6000 for a new optical engine!
$800 for the average repair!
$425 per day to rent a replacement projector!
$120 each way for air freight on the rental projector and the malfunctioning projector!
$$$$$ How much do you value your time?
Curb those costs and protect yourself with the Creative Product Service Plan! Choose from our Extended Loaner Option, Maintenance Option, Product Training or Extended Warranty options. Include one of these options with your purchase for complete peace of mind with:
Equipment evaluation and diagnosis
Parts and labor (excluding lamps)
Loaner projector while yours is being serviced
Free 1-800 technical support
All of our extended warranties include parts and labor. Based on your equipment, location and the program you choose, you can protect your investment with an extended warranty for as little as 82˘ a day – compared to the alternative, there’s no question as to the right choice! Check with our service center for contract limitations and more information.
Toll Free Support
Call 1-800-444-2480 and the Creative Presentations technician will help you determine whether the problem is something you can quickly adjust yourself, needs to be sent to our repair facility, or if we need to send out our technician (on-site warranties only within specified radius of one of our offices).
Available Loaner Projectors
With this valuable option if your projector fails at a time when you can't, we will send you a loaner projector by the delivery means of your choice
Systems Protection Plan
Contracts can be purchased and customized for installed environments such as multimedia classrooms, boardrooms, training rooms, and many other presentation environments. For information about a customized contract call us at 800-444-2480.
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