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Repair/Return Request

In the rare event you need to return a product purchased from Creative Presentations for repair or for credit we are providing the necessary form to start the process. Once you completely fill out and submit this form we will review it and contact you if necessary. Upon approval, we will then supply your RMA number and shipping instructions via e-mail.

Fields designated with an (*) are required.

Company
Contact*
Address*
City*
State*
Zip*
Telephone Number*
Fax Number
E-Mail Address*
Our Order #*
Purchase Date*
Product in Warranty?*	Yes No
Manufacturer*
Model*
Serial / Item #*
Product Description*
Reason for Return*
Purpose of Return*	Repair / Replace Credit

Please Note: All returns for credit are subject to a 20% restocking fee and are allowed only within 14 days from the date of purchase.

Whenever returning an item to Creative Presentations, we require the following packing and shipping methods:

If returning for credit please return all products in their original packaging with original documentation.

Clearly place the RMA # on the outside of the box.

Include the RMA # in the "Ship To" address line.

If applicable, a UPS call tag will arrive within 3 to 5 working days.

Otherwise, customer pays shipping costs and must insure the package for the purchased value.

For all warranty repairs, a copy of your Original Invoice must be sent with this RMA. Your invoice will serve as proof of purchase and verification of warranty.

IF YOU DO NOT PROVIDE A COPY OF YOUR INVOICE, YOUR REQUEST MAY BE DELAYED FOR UP TO TEN (10) BUSINESS DAYS.

On all Non-Warranty repairs, an estimate for repair will follow.

Customer is responsible for all shipping charges on non-warranty repairs.

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